Overview
Welcome to the website and services of Restore Mental Health. These Terms and Conditions outline the rules, responsibilities, and expectations for using our website, contacting our office, and participating in therapy services. By accessing this website or scheduling services with our practice, you agree to comply with the terms described below. Please read this page carefully so you understand your rights and obligations.
Acceptance of Terms
By visiting our website, submitting forms, communicating with our team, or receiving services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, you should discontinue use of the website and refrain from scheduling services.
These terms may be updated periodically to reflect changes in our policies, services, or legal requirements. Continued use of the website or services after updates indicates acceptance of the revised terms.
Website Use
Informational Purposes Only
All content provided on this website is for general informational and educational purposes. The information is not intended to replace professional mental health advice, diagnosis, or treatment. Content on this site should not be used as a substitute for consultation with a licensed mental health professional.
No Therapeutic Relationship Through Website Use
Viewing this website, reading content, or submitting an inquiry does not establish a therapist-client relationship. A professional relationship begins only after appropriate intake procedures, consent forms, and appointment confirmation have been completed.
Appropriate Conduct
You agree to use this website only for lawful purposes. You may not misuse the site, attempt to gain unauthorized access to systems, upload malicious code, or interfere with the website’s operation or security.
Appointments and Services
Scheduling
Appointments may be scheduled by phone or through approved scheduling platforms. Appointment availability depends on provider schedules and office capacity. We make reasonable efforts to accommodate requests, though specific dates and times cannot be guaranteed.
Service Locations
In-person therapy services may be offered at our offices in Salt Lake City and Orem, as well as through secure telehealth when appropriate. Availability may vary depending on provider and client needs.
Client Responsibilities
Clients are expected to provide accurate and complete information during scheduling and intake, arrive on time for appointments, and participate respectfully in sessions. Active participation supports the effectiveness of therapy and contributes to a productive therapeutic environment.
Cancellations and No-Show Policy
We request advance notice if you need to cancel or reschedule an appointment. Late cancellations or missed appointments may limit availability for other clients and may be subject to a fee as outlined in your intake paperwork or client agreement.
Providing timely notice allows us to offer your appointment time to someone else in need of care. Specific cancellation timeframes and any applicable fees will be clearly communicated before services begin.
Fees and Payments
Payment Responsibility
Payment is due at the time services are provided unless other arrangements have been made in advance. We accept approved payment methods and may work with certain insurance providers when applicable.
Insurance
If you choose to use insurance benefits, you are responsible for understanding your coverage, including copays, deductibles, and any services not covered by your plan. Any balance not paid by insurance remains your responsibility.
Outstanding Balances
Unpaid balances may delay future appointments until resolved. We will communicate clearly regarding billing questions or concerns and aim to work cooperatively toward solutions.
Telehealth Services
When telehealth services are offered, sessions are conducted through secure platforms designed to protect privacy. By participating in telehealth, you acknowledge that technology interruptions or limitations may occur. You are responsible for ensuring a private and secure environment during sessions.
Telehealth is not appropriate for emergencies. If you are experiencing a crisis or immediate safety concern, contact emergency services or call 911.
Intellectual Property
All website content, including text, graphics, logos, branding, and design elements, is the property of Restore Mental Health and is protected by copyright and intellectual property laws. You may not copy, reproduce, distribute, or modify any content without written permission.
You may view or print content for personal, non-commercial use only.
Communication and Electronic Contact
Electronic communications such as email or website forms may not be fully secure. By contacting us electronically, you acknowledge and accept potential risks associated with digital communication. Please avoid sharing highly sensitive clinical information through unsecured channels.
We will take reasonable steps to protect your information and respond appropriately.
Limitation of Liability
Restore Mental Health makes reasonable efforts to keep website information accurate and current. However, we do not guarantee that all content is free from errors or omissions. Use of the website and services is at your own risk.
To the extent permitted by law, Restore Mental Health is not liable for any indirect, incidental, or consequential damages arising from your use of the website or participation in services.
Termination of Use
We reserve the right to restrict or terminate access to the website or services if these terms are violated, if misuse occurs, or if safety concerns arise. Decisions regarding clinical services will be handled ethically and in accordance with professional standards.
Contact Information
If you have questions about these Terms and Conditions, please contact our office:
Phone: (385) 284-7274
These guidelines help create a safe, respectful, and professional environment for everyone seeking care through our practice.