Overview
Restore Mental Health is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. We understand that seeking mental health services requires trust, and we take that responsibility seriously. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, contact our office, or receive therapy services. By using our website or engaging with our services, you agree to the practices described below.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily submit through our website, phone calls, appointment requests, or intake forms. This may include your name, phone number, email address, mailing address, date of birth, insurance information, and other details necessary to schedule appointments or provide care. If you choose to contact us through an online form or email, we may also collect any information you include in your message.
Health and Clinical Information
If you become a client, we may collect protected health information relevant to your treatment. This may include medical history, mental health history, assessment notes, treatment plans, session documentation, and billing information. This information is used strictly for clinical, operational, and legal purposes related to your care.
Technical and Usage Information
When you visit our website, certain information may be collected automatically. This may include your IP address, browser type, device type, pages viewed, time spent on the site, and referring links. This data helps us understand how visitors use our site and allows us to improve functionality and performance. This information does not personally identify you.
How We Use Your Information
We use collected information to provide high-quality care and maintain effective communication. Your information may be used to schedule appointments, respond to inquiries, deliver therapy services, process payments, verify insurance benefits, and send reminders or updates related to your care. We may also use website analytics to improve our content, accessibility, and user experience.
We do not sell, trade, or rent your personal or health information to third parties for marketing or advertising purposes.
Confidentiality and HIPAA Compliance
As a mental health provider, we protect your information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws. Your protected health information is kept confidential and is only accessed by authorized personnel who require it to perform their job duties.
Information may be used or disclosed for treatment, payment, and healthcare operations. This includes coordinating care with other providers, processing insurance claims, or managing administrative functions. We may also disclose information when required by law, such as in cases involving court orders, mandatory reporting obligations, or situations involving risk of harm to yourself or others.
Any other use or disclosure of your information requires your written authorization.
Cookies and Analytics Tools
Our website may use cookies or similar technologies to enhance user experience and collect general usage statistics. Cookies help us understand how visitors interact with the site and allow us to improve navigation and performance. These tools collect anonymous information and do not access your personal health data. You may disable cookies through your browser settings if you prefer.
Third-Party Service Providers
We may work with trusted third-party vendors to support scheduling, billing, telehealth, payment processing, or website hosting. These providers are required to maintain appropriate security measures and comply with privacy standards. When applicable, business associate agreements are in place to protect your health information.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures may include encrypted systems, secure platforms, password protections, and limited staff access. While no system can guarantee complete security, we continually evaluate and improve our practices to protect your data.
Communication Practices
If you contact us by phone, email, or online form, we will use reasonable efforts to respond securely. Electronic communication may carry some risk, so we encourage you to avoid sharing highly sensitive or detailed clinical information through unsecured channels. A therapist-client relationship is established only after intake procedures and consent forms are completed.
Your Rights
You have the right to access your personal or health information, request corrections, receive a copy of your records as permitted by law, and ask for restrictions on certain disclosures. You may also request confidential communications or obtain a copy of this Privacy Policy at any time. Requests can be made by contacting our office directly.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in laws, technology, or our practices. Updates will be posted on this page with the revised effective date. Continued use of our website or services indicates acceptance of any changes.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact our office:
Phone: (385) 284-7274
We are committed to maintaining a safe, respectful, and confidential environment for every individual and family we serve.